REFUND POLICY

30-day global return eligibility

We provide a unified 30-day return protection window for all global orders. The return period is calculated from the official delivery date of the parcel. Within the valid cycle, customers can apply for returns and refunds for product quality problems, transportation damage, size mismatch, and other reasonable situations. All promotional products purchased during the summer carnival also enjoy complete return protection rights.

return product condition standards

All returned denim products must be kept in brand-new unused condition, without washing traces, wear marks, stains, scratches, or artificial damage. The original tags, labels, and complete packaging accessories of the product must be intact. Products that have been worn daily, artificially modified, improperly cleaned, or severely damaged will not meet return inspection standards and cannot be refunded or exchanged.

effective refund and replacement scenarios

We provide full refunds, partial refunds, or free replacement services for product quality problems confirmed by official inspection, including factory production defects, uneven stitching, fabric flaws, transportation extrusion damage, wrong style delivery, and missing accessories. We fully undertake all after-sales responsibilities for problems occurring in our production and shipping links.

standard return application process

Customers need to contact our official customer service team in advance to submit a return application and obtain a formal return address and operation guidelines before sending the goods back. Unofficial returns without system authorization cannot be tracked and inspected normally, which will affect your refund progress.

official refund processing cycle

After the returned products arrive at our warehouse and pass the manual inspection of the after-sales team, we will complete the review, confirmation, and fund release within 5 to 10 business days. The refund will be returned to your original payment channel. The specific arrival time depends on the processing rules of your payment platform and bank system.

promotional product equal protection

All denim products purchased during the Summer Denim Carnival enjoy the same quality assurance and after-sales return rights as full-price products. Seasonal discount activities will not reduce product quality standards or customer service guarantees, allowing every customer to shop discounted products with complete confidence.